We are looking for an experienced Technical Account Manager to join a fast-paced, dynamic team and take full ownership of technical customer relationships.
If you bring a strong technical background in cloud infrastructure combined with exceptional client-facing skills, this role is for you!
Key Responsibilities:
- End-to-End Technical Ownership: Serve as the primary technical point of contact for accounts, diagnosing and resolving complex technical issues to optimize performance and drive customer retention.
- Account & Project Management: Oversee customer accounts, align with internal cross-functional teams, and ensure timely, high-quality delivery of services.
- Relationship Building: Build strong, trusted relationships with key stakeholders, understanding their unique needs to deliver tailored solutions.
- Technical Communication: Translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences.
- Adaptability: Thrive in a high-paced, evolving environment, responding effectively to changing customer and market needs.
Requirements:
- 3+ years of experience as a Technical Account Manager (TAM) or in a similar client-facing technical role.
- Strong proficiency in Linux and Kubernetes – Must.
- Solid background in Networking.
- Hands-on experience with Docker (at least 1 year or completion of a dedicated course demonstrating core containerization knowledge).
- Familiarity with MongoDB and GitHub.
- Fluent in English (written & spoken).
- Flexibility: Willingness to work non-standard hours to support international customers across different time zones.
