Team Management and Development
- Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes
- Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
- Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
- Set individual and team goals proactively assess and manage performance against expectations
- Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
Client and Business Development
- Support the team in building long term Client relationship, leveraging the different clienteling tools
- Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
- Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
Selling and Floor Management
- Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
- Build and develop own Client portfolio
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved
