Team Leader, Customer Site

Job Description :

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials, Working at heights

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join Managed Services as a Team Leader managing operations at customer facilities. You'll guide a team of 5-6 specialists delivering essential laboratory support services, on-site calibration and maintenance services. This leadership role combines technical expertise with operational leadership, supervising daily operations, developing team members, enhancing processes, and ensuring consistent service delivery.

In this role, you'll collaborate with customers and internal stakeholders to meet service level agreements, track metrics, and identify growth opportunities.

Key Responsibilities:

• Conduct calibration, verification, and maintenance of instruments and equipment in accordance with established procedures and standards.
• Provide primary shop-floor leadership by supervising, planning, coordinating and supporting daily operations and activities.
• Plan and coordinate calibration and maintenance activities across multiple Business Units (BUs), ensuring minimal operational downtime.
• Ensure and maintain accurate documentation, including calibration records, certificates, and equipment history logs.
• Ensure all calibration and maintenance work meets customer requirements, quality standards, and audit expectations.
• Troubleshoot instrument and equipment issues, and coordinate vendor servicing or repairs as required.
• Manage inventory of spare parts, consumables, and calibration-related supplies.
• Collaborate with vendor, engineering, quality, and process teams to provide technical insights on measurement systems and equipment performance.
• Maintain a safe, organized, and compliant work environment.
• Manage day-to-day service operations within the assigned scope of work.
• Schedule team members and ensure tasks are completed according to plan.
• Maintain managed services records in accordance with customer requirements and ensure proper documentation at the team level.
• Conduct regular operational reviews and Gemba walks with site specialists to ensure compliance with quality and safety standards.
• Conduct on-the-job training (OJT) and support the performance management and development of site specialists.
• Lead, empower, and motivate the team to achieve operational and service goals.
• Build and maintain positive relationships with key customer stakeholders, acting as the primary point of contact for service-related discussions and issue resolution.

REQUIREMENTS

Qualifications & Requirements:

• Diploma in Engineering, Mechanical Engineering, Electrical/Electronics Engineering, Mechatronics, or a related field.
• Minimum 3-5 years of relevant experience, preferably in calibration, metrology, or equipment maintenance.
• Strong hands-on experience in calibration, metrology, or equipment maintenance is highly preferred.
• Must be able to lift/push/pull up to 25 kg.
• Familiarity with laboratory documentation systems (e.g., ELN, LIMS) is an advantage.
• Strong attention to detail with good documentation practices and a proactive attitude.
• Able to work independently and collaboratively in a fast-paced, customer-facing environment.
• Solid understanding of measurement principles, instrumentation, and calibration standards.
• Ability to read and interpret technical documents, calibration procedures, and equipment specifications.
• Certification or working knowledge of ISO 17025, BizSAFE, and calibration/metrology practices is preferred.
• Demonstrated success in customer relationship management.
• Strong communication and presentation abilities.