Team Lead (Student Services)

Duties/Responsibilities:

. Lead and provide support to students via email, phone, Microsoft Teams, and facetoface consultations.

. Advise students on academic procedures, policies, and general enquiries.

. Process student requests accurately and ensure proper documentation and compliance.

. Maintain and update student records in internal systems.

. Ensure administrative processes meet audit and regulatory requirements.

. Conduct regular class visits to engage students, reinforce academic regulations, and gather feedback.

. Organise and facilitate orientation programmes for new students involving programme managers.

. Prepare a weekly report on class visits.

. Coordinate graduation ceremonies and school events across MDIS schools and partner universities.

. Work with internal and external stakeholders to ensure smooth event execution.

. Support the Dean in daily operations and supervision of the Student Services team.

. Guide and support junior staff to promote teamwork and service excellence.

Required Skills/Abilities:

. Knowledge of Microsoft Excel

. Mature, responsible, and proactive attitude

. Strong interpersonal and communication skills

. Proficient in administrative tasks and IT skills

. Ability to think analytically, operate efficiently and communicate effectively

Education and Experience:

. Minimum Bachelor's Degree with at least 4 years of customer service experience, preferably in education or service-oriented industry

. Relevant experience in education settings