TEAM LEAD, NETWORK OPERATIONS CENTRE (NOC)

Team Lead, Network Operations Centre (NOC)

Scope of Work

. Manage a team of 24x7 Operations Team

. Ensure accurate, timely escalations, follow-up and resolution with key stakeholders

. Evaluate team performance and maintain Team KPI

. Develop SOPs and monitor adoption and progress

. Weekly/Monthly Performance Reporting and Review

. Render support to operations and business needs

Possesses the following:

. At Least 5 years Experience in IT Helpdesk/NOC environment (Telco Environment)

. Minimum Diploma in IT or related fields

. Certification in ITIL, CCNP will be an advantage

. Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification/escalations

. Strong Communication Skills, with good email and verbal etiquette for information gathering/dissemination and creation of SOPs

. Good analytical and strong initiative mindset

Operations Team is in charge of the following:

. Ticket Management, requiring Fault Identification and Escalations

. Tracking and broadcast of Maintenance Activities

. Network/System/DCIM Monitoring

. Data Centre Remote Hands Service

. Manage Data Centre Visits/Shipments

Environment

. Based in a Data Centre Facility where the IT Support Team performs both the NOC and DC IT Operations functions