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Team Lead, Mortgage Retention Team

Maybank
3-5 Years
Singapore
  • Posted 5 hours ago
  • Be among the first 10 applicants

Job Description

Job Description

The Team Lead, Mortgage Retention is responsible for leading a team of Mortgage Retention Specialists to drive customer retention and minimise attrition. The role provides leadership, guidance, and oversight in executing the strategies and directions established by the Manager, Mortgage Retention. The Team Lead is also responsible for coaching and developing team members, particularly new specialists, while serving as a role model and mentor to foster high performance and professional growth.

Job Responsibilities

  • Business Objectives a) Achieve monthly and yearly retention targets without compromising on risk and compliance & b) Increase fee income & revenue through:
  • Segmentation of existing customers.
  • Overseeing repricing performance of individual mortgage retention specialists.
  • Ensuring compliance of rules and regulations of team members.
  • Contributing ideas to reduce churn and retain market share.
  • Identifying opportunities for cross-sell within the Bank or within the entities. 2) Customer
  • Achieve cross-sell objectives to improve stickiness.
  • Provide a well-rounded customer journey for Mortgage customers, in terms of customer needs and wants.
  • Improve upon NPS score. 3) Stakeholder Management
  • Form partnerships to create value with stakeholders i.e. Bancassurance, Private, Premier and Privilege Wealth segments, SME Banking, Credit Cards, etc.
  • Increase product holding ratio.
  • Streamline processes or procedures to encourage cross-sell.

Job Skills

  • Leadership
  • Cross-sell
  • Relationship-building
  • Consumer-finance
  • Mortgage-retention

Job Requirements

  • Bachelor in Banking & Finance (or relevant Degrees)
  • At least 3 years of experience in banking operations/credit/consumer finance.
  • Possesses good leadership skills.
  • Possesses strong interpersonal skills for relationship building with stakeholders.
  • Proven Mortgage experience is an advantage.
  • Familiarity with MAS 632, MAS 645 notices, regulatory compliance and legal aspects of Mortgage Loans.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Banking
Employment Type:
Full time

About Company

Job ID: 152485559

Last Updated: 19-08-2026 00:40:56 AM
Homejobs in SingaporeTeam Lead, Mortgage Retention Team

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