The Team Lead Maintenance Coordinator supports the Global Technical Operations (GTO) and Critical Facilities Operations (CFOps) teams by leading efforts in coordinating, managing, implementing, and updating critical asset and maintenance/repair scheduling and information to ensure the successful 24X7 operation of each site, as directed by the Manager, Maintenance Coordinators. The Team Lead Maintenance Coordinator acts as the regional personnel manager for the region they are leading,
This Senior Maintenance Coordinator also assists in the training and mentorship of more junior Coordinators and often is involved in the development of methods to optimize preventive and corrective maintenance processes, as well as maintenance and Key Performance Indicator (KPI) reporting.
Key Responsibilities:
- Receives, organizes, tracks, and provides updates on maintenance tasks from implementation to completion.
- Ensures all site Major Maintenance Calendars are kept up to date.
- Coordinates with CFOps and Facility Managers to ensure that required Preventative Maintenance activities are scheduled and performed in a timely manner and are properly documented.
- Provides planning and scheduling for necessary corrective maintenance performed in-house or via outside vendors as needed.
- Follows the Maintenance Notification Procedure for the initial notifications and any necessary changes to customers.
- Ensures that all work orders are completed in a timely manner and ensures that the work performed is properly documented.
- Creates and distributes reports on preventive maintenance completion, deferral, and corrective work order metrics as requested.
- Ensures that all preventative and corrective maintenance documentation is organized within the document management system to ensure each site is audit ready at all times.
- Functions as the Subject Matter Expert (SME) for the Computerized Maintenance Management System (CMMS) for assigned sites. Provides training and guidance to the CFOps technicians and Property Managers on the system as required.
- Maintains CMMS data, to include, but not limited to: complete list of company assets, accurate asset data, preventive maintenance plans, task lists, work orders and other modules.
- Participates as a member of the CMMS advisory team developing policy and procedures for CMMS system users.
- Creates timelines, prioritizes and implements work plans to ensure major tasks are completed in accordance with best practice. Maintains a master PM schedule ensuring even work loading.
- Ensures that Change Management documentation is submitted and properly documented prior to the scheduled maintenance dates per current rules and regulations.
- Assists in establishing and maintaining critical spare parts inventory to ensure all required materials are always on site.
- Reviews Incident Reports and monitors follow-up maintenance actions.
- Assists with purchase status tracking in the Purchase Requisition process.
- Reviews documentation and preparation for annual audits and Business Continuity Plan testing.
- Assists with bid processes by verifying equipment lists and required maintenance for bid leveling and contract comparison between vendors. Provides input in evaluating vendor satisfaction and performance.
- Creates, assists, and implements additional metrics which will measure team performance as well as individual task performance and vendor performance.
- Regular, predictable attendance is essential for satisfactory performance.
- Mentor for junior coordinators and aids and provides oversight supporting them in orchestrating large maintenance efforts or complicated schedules.
Knowledge, Skills & Abilities
- Understanding of preventative maintenance programs to include a general understanding of the equipment which will be maintained.
- Understanding of Computerized Maintenance Management Software/Systems, their use, and how to optimally schedule maintenance in the toolset.
- Understanding of the incident reporting process as well as tracking completion of follow up assignments.
- Excellent communication skills, both written and oral.
- Ability to work efficiently with MS Office Suite (Word, Excel, PowerPoint, Project, Outlook).
- Demonstrated annotation skills for taking accurate meeting notes and quickly turning around post meeting objectives and key deliverables.
- Ability to communicate effectively with customers and internal staff.
- Ability to coordinate and supervise vendors/contractors performing work in the facilities.
- Ability to learn quickly and address issues as they arise during normal working hours or after hours.
- Ability to operate in and promote a rigorous process-driven team environment.
- Ability to logically analyze and solve problems.
- Ability to effectively multi-task multiple projects.
Education & Experience
- High School Diploma or GED required.
- Associate degree in Business Administration, Technology, or equivalent education and/or work-related experience.
- Minimum 5 years experience in a maintenance related or mechanical/electrical technician position, with experience in critical facilities desired (e.g. data center, hospital, semi-conductor, or power plant).
- Minimum 3 years experience in a Maintenance Scheduling/Planning/Coordination role.
WORK CONDITIONS
- Typical data center work environment with varying temperatures and loud noises.
- Extensive daily usage of a computer or workstation.
Special Requirements
- Must be comfortable working in a fast-paced environment with shifting priorities and multiple deliverables.
- Must be willing to be part of the after-hours notification and escalation protocol, although rare.
- Occasional travel to other facility locations may be required (3-4 times per year).
