Job Purpose
- The purpose of the Employee Benefits Administration Team is to support the People Solutions Brokerage function by providing accurate, timely, and compliant administration of employee benefits policies on behalf of Clients.
- The team acts as a key operational interface between Clients, Insurers, and internal stakeholders, ensuring policy documentation, data management, endorsements, billing, and renewals are administered in accordance with Insurer terms, regulatory requirements, and agreed service standards.
- Through standardized processes and strong governance, the team enables Lockton to deliver consistent service quality, mitigate operational risk, and enhance the overall client experience.
Key Tasks, Duties and Measurements
- Policy Management: Process new business set-up, renewals, policy documents & endorsements, Tax Invoices and Lockton billings for clients.
- Data Management: Maintain accurate client, policies, benefits and member data in Lockton systems and ensure records are up to date.
- Customer Service: Act as a primary contact for Client & Broker email inquiries (such as Policy Documents, billings & payments, medical underwriting and member movements) and providing quality support within the agreed service levels.
- Documentation & Compliance: Ensure all necessary forms are completed, filed correctly, and that Compliance checks are performed.
- Financial Tasks: Process Lockton Billing, support follow-ups and reconciliation of Client Insurance premium payments.
- Liaison: Communicate effectively with Clients, Insurers, Internal teams, and External providers/ vendors.
Qualification and Experience
- Diploma or A level holder.
- Minimum 1 to 2 years of experience in administration or a related field would be added advantage.
- Demonstrates a high level of self-drive, takes ownership of responsibilities, and consistently follows through on commitments with minimal supervision.
- Maintains a strong can-do attitude with a focus on delivering responsive, reliable, and high-quality service to internal and external customers.
- Excellent communication (verbal/written), interpersonal, and organizational skills.
- Strong analytical & problem-solving abilities.
- Strong attention to detail, ability to multitask, and meet deadlines.
- Proficiency in Microsoft Office Suite including Excel, Pivot Tables, PowerPoint, Word and Outlook.
