Greeting customers in a friendly manner and manage customers queries
Prepare beverages according to standardized recipes and customer preferences
Utilize proper brewing techniques and equipment to ensure the quality
Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
Prepare drinks by following the prescribed recipes and preparation techniques
Ensure knowledge of menu and products
Accurately process customer orders, handle cash and electronic payments
Act in compliance to operational policies and procedures
Communicate customer feedback to managers and recommend new menu items
Maintain cleanliness and sanitation standards in the tea barista area to meet the requirements of Health & Safety and Hygiene Protocol
Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies, handling stock delivery upon arrival as needed and communicating inventory needs to management
Handle daily administrative tasks related to outlet operations
Responsible, highly motivated and proactive individual with regular and punctual attendance
Prior working experience as a Barista or in a similar customer service role is preferred
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Basic math skills for processing payment and handling cash transactions
Able to work and collaborate as a team to achieve outlet targets
Flexibility to work various shifts, work evening, weekends, and holidays as needed
