Summary
In APAC, our fast-growing, multicultural team spans Singapore, India, and Australiaworking together across time zones to support customers and colleagues with resilience, integrity, and innovation.
We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems, supporting internal users, and working with business systems (including CRM/Salesforce).
Job Description
What You Will Do
As our Systems Support Specialist, you will be the first point of contact for internal colleagues across APAC. Your responsibilities include:
Daily Support & User Engagement
- Provide first-line and second-line support for business systems through tickets, walk-ups, and virtual channels
- Communicate with end-users to clarify incidents and requests, ensuring timely and accurate resolution
- Investigate, troubleshoot, and resolve system incidents and user queries
CRM & Systems Operations
- Support CRM administration (Salesforce experience is a plus)
- Assist in reviewing, testing, and validating new or modified business systems
- Develop test data, evaluate results, and provide structured feedback
Documentation & Process Improvement
- Create, maintain, and distribute user manuals, guides, and support documentation
- Maintain and enhance system support processes and knowledge bases
- Monitor and report on incident trends to help improve service quality
What We're Looking For
Education & Experience
- Bachelor's or Master's degree in Information Systems or a related field
- 2+ years of experience in application support, business systems support, or IT operations
- Experience with Salesforce or CRM platforms is advantageous
Skills & Competencies
- Strong analytical thinking and a structured, process-oriented mindset
- Excellent communication skills, able to work effectively with both technical teams and business stakeholders
- Strong time management and ability to prioritise in a multi-country environment
- Fluent in business English
- Comfortable working in cross-functional, multicultural teams
- Reliable, detail-oriented, proactive, and willing to learn
At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. 
