The Systems & Support Engineer is responsible for the end-to-end support of the company's maritime and subsea systems across deployment, integration, sustainment, and customer operations, ensuring optimal performance, reliability, and customer satisfaction
Key Responsibilities
Field Deployment & Technical Support
- Perform installation, commissioning, and acceptance of systems at customer sites
- Support field operations, trials, and mission deployments
- Troubleshoot, repair, and maintain systems
- Provide on-site and remote technical support to customers
Systems Integration & Testing
- Integrate and configure subsystems including sensors, navigation, payloads, and software
- Perform calibration, validation, and system testing
- Support FAT/SAT and resolve integration issues with engineering teams
Lifecycle Engineering
- Monitor system reliability, availability, and maintainability performance
- Analyze failures and implement corrective actions
- Support maintenance strategies, spares planning and Logistics Support Analysis
- Contribute to obsolescence management and sustainment planning
Training & Customer Enablement
- Deliver operator and maintainer training
- Develop training materials, manuals, and SOP
- Support customer operational readiness
Continuous Improvement & System Governance
- Provide feedback to engineering for product improvement
- Support upgrades, retrofits, and root cause analysis
- Maintain system configuration control and documentation
- Analyze mission/system data to improve performance and operations
- Support safety, compliance, and risk management activities
Knowledge, experience and skills required
This role requires a broad-based background across engineering, marine, and related industries.
Candidates should possess the following:
- Degree in Engineering (Mechatronics, Mechanical, Electrical, Marine, or equivalent)
- A minimum of 5 years relevant experience in:
- maritime and/or subsea systems (e.g. vessels, AUV/UUV, diving systems)
- field service, system integration, or technical support
- Strong troubleshooting and analytical skills
- Medically fit for offshore and shipboard operations
- Experience in design engineering or product developments is advantageous
Key Competencies
- Systems thinking and systems-of-systems awareness
- Hands-on technical capability
- Strong customer engagement and communication
- Adaptability in operational environments
- Ability to operate effectively in cross-functional and multicultural environments
- Willingness to travel internationally
Company Values & Behavioral Expectation
This role is expected to embody and promote the following values:
Pioneering Spirit
- Demonstrate innovation in responding to current and future customer needs
- Apply creative and entrepreneurial thinking to solve complex challenges
- Challenge conventional approaches and seek continuous improvement
Integrity
- Act with honesty, fairness, and professionalism at all times
- Build trusted relationships through respectful communication and collaboration
- Uphold ethical standards in all interactions
Energy
- Deliver high-quality outcomes and exceed stakeholder expectations
- Take ownership and pride in making a positive impact
- Demonstrate urgency and sound judgement in decision making
Resilience
- Show accountability and courage in addressing challenges
- Remain persistent in achieving organization objectives
- Embrace feedback, continuous learning and team development
At all times you will adhere to, and promote James Fisher and Sons plc Health, Safety, Environment, and Quality standards in addition to Life Saving Rules
