The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.
Key Responsibilities:
- Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.
- Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
- Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.
- Diagnose and troubleshoot basic system faults and technical issues.
- Apply corrective measures to restore normal operations within defined timelines.
- Collaborate with internal teams to resolve recurring or critical issues.
- Maintain accurate and detailed operational log reports during shifts.
- Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.
- Act as a point of contact during operational shifts for updates, escalations, and notifications.
- Ensure seamless handover of duties and information between shifts.
- Adhere to organizational and regulatory standards for system operations and fault management.
- Participate in periodic reviews and audits of operational processes.
The Ideal candidate should be
- Minimum ITE Information Technology, Telecommunications, or related fields.
- Prior experience in system monitoring, operations, or technical troubleshooting is an advantage
- Strong analytical and problem-solving skills.
- Proficiency in using monitoring and reporting tools.
- Effective communication skills for coordination and reporting.
Work Environment
- 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
- Fast-paced environment requiring attention to detail and adaptability.
