Systems Executive (Airport/12hrs shift)

We are looking for a Systems Executive, Intelligent Platforms to join our operations team and provide hands-on production support for system infrastructure and customers.

This is an excellent opportunity for Diploma/Degree holders and early-career IT professionals with 0-2 years of experience who want to build practical experience in Linux, VMware, email infrastructure and enterprise systems support.

Key Responsibilities

Provide production and operational support for system infrastructure.

Provide technical support to customers via phone, email and web-based tools.

Troubleshoot and resolve technical issues, service requests and user-related problems.

Identify priority issues and escalate them according to client procedures.

Act as the liaison between customers and Tier 2 support teams for problem escalation.

Monitor system availability, functionality and overall system health.

Perform routine system health checks and operational monitoring.

Perform mailbox migrations between Exchange systems and from other email platforms to Exchange according to established procedures.

Support email infrastructure, including message transport and mail routing.

Advise customers on appropriate product usage and resolve specific user issues.

Maintain and update technical and procedural documentation.

Follow established operational procedures and service management processes.

Our Requirements

Diploma or Degree in Computer Science, Information Technology or related discipline.

0-2 years of IT experience fresh graduates with relevant technical knowledge are welcome.

Familiarity with troubleshooting:

Red Hat Linux

VMware

Google Apps / Google Workspace

SMTP / Internet Mail Routing

DNS

Microsoft Exchange / OWA

Message Transport / Mail Routing

Good troubleshooting and analytical skills.

Strong customer service and communication skills.

Comfortable working in a 12-hour rotating shift environment.

Able to support 24×7 standby requirements.

Willing to work on Public Holidays, weekends and overtime when required.

Why Join

- Basic salary up to S$3,500 varies with individual's caliber

- 0.5-month Completion Bonus

- Up to 0.5-month Performance Bonus

- Shift Allowance S$10/day, S$22/Night (Ave about S$300) + Public Holiday Pay + OT Pay

- Gain hands-on exposure to Linux, VMware, Exchange, DNS and enterprise email infrastructure

- Suitable for early-career IT professionals looking to build a career in Systems / Infrastructure Operations

- Exposure to a 24×7 production environment and enterprise customer support

Who Should Apply

This role is ideal for Junior Systems Engineers, IT Support Engineers, Technical Support Engineers, Infrastructure Support Engineers and fresh IT graduates who are comfortable with shift work and want to develop their skills in enterprise infrastructure operations.

EA License No: 09C4235 I EA Reg: R1103307 (Hong Mei Lin)