Systems Executive (12hr shift / Changi Airport)

1 year renewable contract under employment agency

Work Location: Changi Airport

12hrs rotating shift(shift allowance: $10/Day, $22/Night)

Basic up to $3500 + Shift Allowance + PH + OT + HP Claims (capped $50)

Upon end of contract, incentive of performance bonus up to 1 month basic salary subject to performance & PM recommendation

In this position, you will be responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.

Key responsibilities

Production Support

• Provide technical support to customer

• Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource

• Provide support on documentation including procedural documentation

• Provide troubleshooting and technical support via phone, web based tools and email

• Advise customers regarding the product's proper use and address specific user issues

• Act as a liaison between customers and Tier 2 support regarding problem escalation

• Provide client support and technical issue resolution via E-Mail and phone

• Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions

• Perform health checks and monitor availability and functionality of the systems

• Provide operational support to system infrastructures

• Work on ladder & carry non-commercial TVs (for mounting & unmounting)

What we're looking for

• Locals (must clear both customer security clearance & pre-employment checks)
• Diploma in IT
• 0 - 2 years of experience in IT technical support
• Able to work 12 hour rotating shift & be on 24x7 standby
• Requires to work on ladder & carry non-commercial TVs (for mounting & unmounting)
• Able to start work in short notice will be an advantage
• Willing to commit to a full 1 year contract
• Certifications in relevant IT disciplines would be advantageous
• Willing to learn attitude
• Able to start work in short notice

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)