Systems Engineer

Job Summary

We are seeking a skilled Systems Engineer to provide L1/L2 technical support for critical applications and infrastructure. You will troubleshoot issues, perform system checks, and ensure seamless operations while collaborating with L3 teams and vendors. This role requires expertise in virtualization, cloud orchestration, networking, and automation tools, along with hands-on experience in Kubernetes, storage technologies, and IT security.

Key Responsibilities

. Provide L1/L2 application support, including system monitoring (CPU, disk, logs, services) and troubleshooting.

. Resolve technical issues promptly to minimize business disruption and escalate to L3/vendors as needed.

. Monitor application health, respond to alerts, and log incidents in the ticketing system.

. Perform routine maintenance: patches, updates, backups, and user access management.

. Document issues, fixes, and procedures for knowledge sharing.

. Support system testing, deployments, and post-deployment activities.

. Assist in Kubernetes cluster projects, using commands to check logs and diagnose issues.

. Manage virtualization platforms (VMware, KVM, OpenStack) and cloud orchestration tools.

. Configure networking components (routers, switches, WiFi) and storage solutions (NAS, SAN, Ceph).

. Implement automation (Ansible/Salt/Puppet) and load balancing (TCP/IP, HTTP, DNS).

. Enforce IT security policies (CIS, IM8) and restore faulty hardware when required.

Qualifications

Education:

. Diploma/Degree in Electrical Engineering, Computer Science, or related field.

Experience:

. 2+ years in application support/server infrastructure.

. Hands-on with Kubernetes, virtualization (VMware/Xen/OpenStack), and cloud auto-scaling.

. Proficiency in networking, storage (Ceph/NAS/SAN), and automation tools (Ansible/Puppet).

. Scripting skills (Bash, Python, PowerShell) and Linux OS management (RHEL, Ubuntu, CentOS).

. Knowledge of IT security standards and hardware troubleshooting.

Preferred Skills:

. Experience with version control systems (Git/SVN).

. Familiarity with load balancers (F5, Nginx) and CI/CD pipelines.