System Quality Program Manager

What a System Quality Program Manager does at HP:

. Leads end-to-end system quality programs for Home and Office Laser printer platforms, accessories, and related solutions across development, qualification, launch, and post-launch support.

. Defines and drives quality strategy, release readiness criteria, governance models, and success metrics spanning firmware, software, cloud, connectivity, reliability, and field performance.

. Establishes scalable quality operating mechanisms, dashboards, and review cadences that enable stakeholders and senior leadership to assess program health, business risk, and release confidence.

. Partners across firmware, software, cloud, and customer support to proactively identify systemic risks and drive timely resolution.

. Reviews product architectures, design changes, validation strategies, qualification plans, and readiness criteria to ensure quality requirements are built into products and processes from the earliest phases of development.

. Leads data-driven release and qualification recommendations based on quality metrics, defect trends, validation outcomes, customer-impact assessments, and business tradeoffs.

. Drives structured problem solving and root cause analysis using methodologies such as 4DX, fishbone analysis, and fault isolation to resolve complex system-level issues and prevent recurrence.

. Leads cross-functional triage and escalation for high-risk issues across development builds, ensuring containment, corrective action, and verification of sustainable fixes.

. Shapes validation strategy, test coverage, and resource prioritization to maximize risk reduction, execution efficiency, and product readiness within compressed schedules and constrained environments.

. Collaborates with contract vendor, FW, software, cloud and program partners to improve process capability, yield, outgoing quality, supplier performance, and production readiness while balancing cost, schedule, and customer experience.

. Drives generation-to-generation quality improvement by capturing lessons learned, identifying systemic gaps, and institutionalizing preventive actions into future platforms, processes, and operating models.

. Champions adoption of automation, analytics, and data-driven quality methods that improve observability, test effectiveness, issue detection, and execution efficiency.

. Ensures compliance with quality standards, governance processes, and program management practices while influencing improvements that raise organizational quality maturity.

. Serves as a senior quality escalation point and trusted advisor to stakeholders, directors, and vice presidents on program risk, quality health, release decisions, and recovery strategy.

. Mentors less-experienced team members and helps strengthen organizational capability in quality planning, risk management, cross-functional execution, and program leadership.

Education & Experience Recommended
. Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
. Typically has 7-10 years of work experience, preferably in system quality assurance, test harnesses and QA focused tools, or a related field.

. Experience working across contract vendor, program and cross-functional development environments is highly desirable.

. Experience influencing senior leaders and driving decisions across organizations without direct authority is highly desirable.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.