System Operation Support Engineer (Immediate Starter)

About the Role

We're looking for a System Operation Support Engineer to provide L2 application and system support for enterprise-level platforms in a government environment. The role involves handling daily operational issues, coordinating scheduled maintenance, and ensuring system stability through proactive monitoring and account management activities.

Key Responsibilities

• Manage and triage incoming incidents and service requests, ensuring timely resolution in line with SLA.

• Troubleshoot and investigate application issues by analyzing logs, querying databases (SQL), and identifying root causes.

• Apply workarounds or fixes where possible (data patching, configuration adjustments), and escalate to development teams when required.

• Support scheduled maintenance - coordinate with stakeholders, conduct post-maintenance validation, and confirm service restoration.

• Perform daily BAU monitoring of application performance, system availability, and batch job success.

• Conduct regular account reviews (OS, Database, Privileged user, Outsystems, GCC 2.0, etc.) to ensure compliance and security hygiene.

Requirements

Technical Skills

• Strong troubleshooting and analytical ability with experience in L2/L3 application support.

• Familiar with SQL querying, log analysis, and system monitoring tools.

• Understanding of application architecture and infrastructure fundamentals.

Background

• Diploma or Degree in IT, Computer Science, or related field.

• Prior experience in application or system operations support within enterprise environments.

• Knowledge of incident management and ITIL practices.