Job Summary
We are seeking a skilled System Engineer to manage and support Windows and RHEL servers hosted on Hyper-V and AWS environments. The role requires strong expertise in system administration, incident management, security compliance, and performance optimization in a 24x7 operational environment.
Key Responsibilities
- Provide 24x7 operational support to ensure high availability and fast service recovery
- Administer Windows Server and RHEL systems hosted in Hyper-V and AWS environments
- Manage Active Directory (AD) including user accounts, groups, permissions, and GPO policies
- Ensure all systems comply with security standards and organizational requirements
- Respond promptly to incidents, perform root cause analysis, and implement temporary/permanent fixes
- Perform change management and handle service requests for client platforms
- Monitor systems and ensure all SLAs are consistently met
- Review system logs and take corrective and preventive actions
- Maintain proper documentation of system configurations and applications
- Ensure backup and restoration processes are functioning effectively
- Keep antivirus definitions up to date across all systems
- Perform monthly and ad-hoc patching, ensuring systems remain secure and stable post-upgrade
- Develop and maintain SOPs and operational checklists (daily, weekly, monthly, etc.)
- Generate reports for privileged account reviews and periodic access audits
- Monitor and optimize system performance (CPU, memory, disk usage)
- Manage automation tools and scripts for task scheduling, log extraction, and data transfer
- Fine-tune OS and Microsoft middleware configurations for performance improvement and issue resolution
- Coordinate hardware and software maintenance activities to ensure infrastructure reliability
- Raise and track incidents/change requests with vendors until closure
- Collaborate with application, network, and security teams, as well as third-party vendors
- Support installation, upgrades, and ongoing project requirements
- Handle ad-hoc tasks based on operational and project needs
Required Skills & Qualifications
- Strong experience in Windows Server and RHEL administration
- Hands-on experience with Hyper-V and AWS environments
- Proficiency in Active Directory and Group Policy management
- Knowledge of incident, change, and problem management processes
- Familiarity with system monitoring tools and performance tuning
- Experience in patch management, backup solutions, and antivirus systems
- Scripting/automation knowledge (PowerShell, Bash, etc.) is a plus
- Understanding of security best practices and compliance standards
Preferred Qualifications
- Certifications such as Microsoft Certified, Red Hat Certified Engineer (RHCE), or AWS certifications
- Experience working in a 24x7 support environment
- Knowledge of ITIL processes
