Purpose:
To provide technical expertise, including both pre-sales and post-sales support, for i-PRO's professional range of security products, such as Video Management Systems, IP cameras, and NVRs solution across operations in APAC region.
Responsibilities:
Solution Design & Proposal
- Design and propose CCTV solutions, including appropriate camera models, NVRs, storage systems, and network configurations
- Develop system architecture diagrams and Bills of Materials (BOMs)
- Ensure all proposed solutions align with industry standards and meet customer-specific requirements.
Product Demonstrations & Proof of Concept (POC)
- Conduct product demonstrations showcasing i-PRO solutions and AI analytics capabilities
- Support POC deployments to validate system performance and functionality in real-world scenarios
Training Enablement
- Assist with VMS operations and provide troubleshooting support
- Deliver pre-sales and technical training sessions for partners and internal teams
- Share technical documentation such as datasheets, comparison guides, and integration references
- Offer guidance on third-party system integration
Pre-Sales and Post-Sales Technical Support
- Provide technical expertise throughout the sales cycle and post-implementation to ensure successful deployment and operation
Active Learning Platform Management
- Collaborate with i-PRO Americas to manage and enhance the training platform
- Develop onboarding materials and monitor integrator progress
- Share course completion insights and feedback with the sales team
Requirements:
- Minimum a Diploma or Degree in Computer Studies/Computer Science/Information Technology/Electronic Engineering
- At least 1 years of relevant experience in system engineer for security system
- Good Knowledge of Network Structure, Firewall, VLAN, etc
- Good Knowledge of security products such as CCTV, IP camera, NVR, monitoring software, Major VMS platforms
- Good Knowledge of MS Window Server Operating System, Active Directory, DNS, SAN & NAS
- Experience in web fundamentals skill HTML, Javascript, CSS
- Understanding of database design, query and systems (SQL)
- Communication and presentation skills
- Able to travel occasionally with APAC if required.
