This role works closely with customers, sales teams, and internal engineering teams to ensure successful implementation, customer satisfaction, issue resolution, and identification of future business opportunities.
Job Highlights
- Convenient Location: Walking Distance to Kaki Bukit MRT
- Office Hours: Monday to Friday, 8:30 am to 6:00 pm
- Entry Level Applicants are Welcome, Training will be Provided
- Senior Position is available for those with relevant experience
Responsibilities
- Collaborate with the sales team to identify upselling and cross-selling opportunities.
- Provide technical expertise during customer discussions and proposal development.
- Recommend product upgrades, maintenance contracts, and additional services.
- Support account managers in maintaining long-term customer relationships.
- Assist in preparing technical quotations and solution recommendations.
- Serve as the primary contact for customers after project handover.
- Provide post-sales technical support and troubleshooting for products, systems, and solutions.
- Diagnose and resolve customer issues through remote or onsite support.
- Conduct customer calls to assess system performance and customer satisfaction.
- Products: IT Products (Hardware, Software, Accessories) and IT Services (Maintenance and Project Consultation)
Requirement
- ITE / Diploma or Degree in Information Technology, Engineering, or Computer-related field.
- Minimum 1 year of related work experience in technical support, field service, application engineering, or post-sales support.
- Strong End User support skill
- Experience working with customers in a technical support environment.
- Good communication and presentation skills.
