What The Role Is
System Analyst / Senior System Analyst (ICT Operations and Management)
What You Will Be Working On
Leadership and Team Management
- Lead and manage the ICT Governance & Operations team, providing strategic direction and operational oversight.
- Guide and mentor team members to develop competencies, embrace emerging technologies, and build future-ready capabilities.
- Conduct performance management, skills assessment, and foster a collaborative learning environment that promotes continuous innovation and technological adaptability.
- Plan and execute team reorganisation initiatives to ensure agility and responsiveness to evolving ICT landscapes.
Operations Oversight and Management - Oversee comprehensive ICT operations and infrastructure management.
- Monitor system performance and availability to maintain optimal operational standards.
- Oversee end-to-end asset management processes, including strategic procurement, deployment, maintenance, and lifecycle management.
- Manage ICT budgets and resources efficiently, conducting cost-benefit analyses for technology investments.
- Coordinate tech refresh exercises and ensure seamless implementation.
Project Leadership and Coordination - Lead strategic ICT projects from conception to completion, ensuring alignment with organisational objectives.
- Coordinate cross-functional collaboration with Groups, Departments, Zones, and vendors for integrated project delivery.
- Work closely with key stakeholders to ensure cohesive ICT solutions and governance alignment.
- Manage project portfolios, timelines, and resource allocation to meet critical business deliverables.
- Coordinate ICT-related meetings and stakeholder engagements, including agenda preparation and follow-up actions.
- Monitor project progress and implementation status, providing regular updates to management and stakeholders.
- Conduct follow-up actions from meetings and ensure timely completion of assigned tasks and deliverables.
- Implement effective change management strategies to ensure successful project adoption.
Cybersecurity and Risk Management - Oversee phishing email exercises, cybersecurity related areas and awareness programmes, and staff training completion.
- Lead comprehensive ICT incident response, investigation, and management across the Group.
- Manage IM8 and MND Third-Party Risk Management programmes, ensuring compliance and risk mitigation.
IT Business Continuity Planning - Collaborate with Group BCP Coordinator to ensure Departments and Zones develop, maintain, and regularly test their IT Business Continuity Plans and disaster recovery procedures.
- Partner with relevant stakeholders on IT BCP exercises to ensure business continuity readiness and recommend continuous improvement measures.
Strategic Planning and Governance - Develop and execute ICT strategies aligned with organisational transformation goals.
- Ensure ICT governance frameworks comply with relevant regulatory requirements.
- Identify and evaluate emerging technology trends, assessing their strategic impact and implementation potential.
- Heighten awareness of new work productivity tools and technologies, promoting adoption of innovative solutions to improve operational effectiveness and service delivery.
Stakeholder Engagement and Communication - Collaborate effectively with stakeholders on ICT matters.
- Communicate complex technical concepts clearly to diverse non-technical audiences.
- Represent the ICT team in cross-functional meetings and strategic planning sessions.
What We Are Looking For
- Background in Information Technology, Computer Science, Engineering, or related technical field.
- Minimum 8-10 years of progressive experience in ICT operations, incident management and enterprise ICT management.
- Proven track record in team leadership, project management, and digital transformation initiatives.
- Relevant certifications in IT governance, cybersecurity, project management, or cloud technologies preferred.
- Experience in government, public sector, or organisation ICT environments highly advantageous.
Successful candidates will be offered contract for this position.
Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
