Oversee application support, maintenance, and incident/problem management to guarantee smooth operation of the Salesforce platform.
Manage daily operations and provide support for the Salesforce platform, ensuring consistent availability, performance, and reliability.
Proactively monitor, identify, and resolve system issues, errors, and performance challenges. Ensure adherence to Service Level Agreements (SLAs) for issue resolution and system uptime.
Lead efforts in investigating and resolving incidents and recurring issues, implementing preventative measures to reduce future occurrences.
Serve as the primary escalation point for critical issues, working closely with stakeholders to ensure timely resolution.
Effectively communicate system status and updates to both technical and non-technical stakeholders.
Requirements
A degree in Computer Science, Electronics Engineering, Information Technology, or a related field.
5 years of experience in application support, with experience in handling Salesforce platforms.
Understand Salesforce architecture, administration, and customization.
Familiarity with Apex, Visualforce, Lightning components, and integration frameworks is advantageous.
Strong analytical and problem-solving skills with a proactive approach to addressing issues.
