Support Specialist - IT Services and Sales

The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 240+ centres in 37 cities and 15 markets.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business needs.

For more information, please visit www.executivecentre.com

Come and join us in our TEC family!

Position: Support Specialist - IT Services and Sales

Provide general IT support services in a flexible workspace environment

Responsibilities:

• Provide general IT support services in a serviced office environment with mostly multi-national clients.
• Handle IT support needs of local internal teams
• Co-Ordinate with local IT vendors
• Manage L1 & L2 Tickets
• Maintain local IT Inventory

Key Performance Indicators/Job Requirements

Primary Technical Skills

• Experiences with Cisco LAN support/troubleshooting
• Experiences with Microsoft Windows, Mac and/or Linux desktop operating systems in a network
• Knowledge in MS Office suits, Apple and Android smart devices support

Who are we looking for:

Qualifications

Ideally, the individual must possess at least three of the following qualifications

• Higher Diploma in Computing or Bachelor Degree in Science or above
• At least 2 years experience in front line IT support in service industry or IT outsourcing company
• Current Microsoft Certified Software Engineer (MCSE) accreditation
• Cisco Certified Network Associate (CCNA) accreditation

Professional Qualities

• Good English communication skill
• Chinese communication skill is an advantage
• Excellent technical problem-solving and analytical ability
• Pro-active, able to anticipate and tackle potential issues
• Service oriented business approach
• Ability to deal with global business users at all levels

Competencies

• Ability to work independently & A Self starter
• Relationship building across all local departments
• Initiate & Identify IT Services opportunities, reporting to immediate supervisor

Your personal data would be treated highly confidential and would be used for recruitment purpose only.