The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
Principal Responsibilities
- Deliver high-quality support to end-users in a courteous professional manner
- Support desktop technology and applications including Market data
- Respond to calls and manage issues until resolution even if escalated to another team
- Write technical documentation/testing/knowledgebase to document problems and resolutions
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers.
- Strong analytical and problem-solving skills
- Ability to work independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary
- Contribute ideas to improve current technology, future deployments and decisions
- Identify and help to automate process within Infrastructure
Qualifications/Skills Advantageous
- Experience working at a finance company supporting trading applications
- Familiar with PC hardwaresoftware troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktop support
- Able to effectively provide support to remote locations
- Comprehensive knowledge of Windows 1011, Microsoft Office 2021/O365
- Broad understanding of mobile Tech including BES12, Intune, Android and IOS devices
- Cisco phone support
- WebexZoomSlack support including Video calls & screen sharing.
- Experience working with 3rd Party Vendors
- Excellent written and verbal communications skills as well as strong customer service experience
- Demonstrate an ability and interest in having a hands-on approach to the Desktop Support function
