Support Engineer (Marine Digital Solutions)

2-5 years
3000 - 4000 SGD monthly
9 days ago 1 Applied
Job Description

Responsibilities:

  • Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
  • Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
  • Monitor application-related alerts and provide proactive services.
  • Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
  • Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
  • Create and update technical documentation and knowledge base articles.
  • Participate in testing new digital solutions and features.
  • Provide training and support to clients for effective use of our digital solutions.
  • Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

  • Possess a Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
  • Previous experience in technical support, preferably in a software or SaaS company.
  • Knowledge of programming languages and Linux Operating System is advantageous.
  • Strong understanding of web-based applications, mobile applications, and APIs.
  • Familiarity with software development processes and methodologies.
  • Knowledge of networking concepts and ability to troubleshoot networking issues.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Flexibility to work varying hours to support clients in different time zones.
  • Willingness to attend onboard vessels/sites.

Career Advice to Find Better