Brief Summary
Join a dynamic team as a Network Support Technician, where you will be the first line of defense in resolving network-related issues, ensuring seamless connectivity for users.
Responsibilities
- Serve as the initial point of contact for incoming network tickets, providing L1/L2 troubleshooting for LAN/WAN, VPN, and wireless connectivity issues. Log, track, and update incidents using ITSM tools, ensuring compliance with Service Level Agreements (SLAs). Proactively monitor network performance to identify outages before they affect customers. Identify and escalate complex issues to Tier 2 or Tier 3 teams with comprehensive hand-off documentation. Conduct routine preventive maintenance on network infrastructure, including firmware updates and configuration backups, to support system performance.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience. Preferred certifications: CCNA, HCIA, CompTIA Network+. Strong understanding of networking fundamentals, including the OSI model, TCP/IP, DNS, DHCP, and VLANs. Basic experience in configuring and managing routers, switches, and firewalls. Familiarity with command-line and packet capture tools. Excellent communication skills for articulating technical concepts clearly. Methodical problem-solving abilities for effective incident resolution. Availability for flexible shifts, including nights and weekends, to fulfill standby responsibilities.
