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Support Analyst

2-5 Years
SGD 3,000 - 3,500 per month
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  • Posted 22 hours ago
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Job Description

Job Description:

Assist in presales activities, such as:

  • Prepare Non-Disclosure Agreements (NDA with ready templates)
  • Drafting standard proposals
  • Conduct product demonstrations and address queries on products
  • Prepare quotations for review and approval

Assist in post-sales / operational activities, such as:

  • Manage products and product partners
  • Monitor billing cycles and prepare billings to clients
  • Research, evaluate and recommend new products and services
  • Plan and execute lead-generation activities / events

As core Tech Team member:

  • Handle IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses.

Work independently or collaboratively with team on ad-hoc assignments, such as:

  • Manage projects - communicate with clients, testing, debugging, and documentation
  • Support process and workflow automation related projects
  • Support other business pillars where requested

Requirements:

  • A diploma or degree in IT, computer science, or related field.
  • Basic knowledge of IT hardware, software, and network systems.
  • Proficient in Microsoft Office.
  • Proficient in scripting languages and data analytics is a plus.
  • Knowledge in Microsoft Power Platform is a plus.
  • Good communication and interpersonal skills.
  • Ability to work independently and in a team.
  • Attention to detail and problem-solving skills.
  • Willingness to learn and adapt to new technologies and challenges.

More Info

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Job ID: 147160639