About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, and Malaysia.
Location: JB & KL
Job Summary
Responsible for managing relationships with Long Lead Equipment (LLE) vendors and ensuring smooth aftersales support. Focuses on vendor performance, delivery assurance, and post-delivery service to support operational and project requirements.
Key Responsibilities2. Aftersales SupportQualifications & Skills:
- Vendor Relationship Management
- Act as the primary point of contact for LLE vendors.
- Collaborate with cross-functional teams (projects, operations, engineering) to resolve vendor-related issues.
- Facilitate communication between vendors and internal stakeholders to ensure smooth project execution.
- Manage post-delivery support, including warranty claims for LLE.
- Coordinate service requests, maintenance, and critical repairs with vendors and internal teams.
- Ensure proper handover of spare parts and technical documentation (drawings, operation & maintenance manuals, equipment asset lists, etc.) for installed equipment.
- Track and report service activities to management for performance evaluation and improvement.
- Bachelor's degree in Engineering, Supply Chain, or related field.
- 3–5 years of experience in vendor management or aftersales support, preferably with Long Lead Equipment.
- Strong coordination, communication, and problem-solving skills.
- Familiarity with vendor management systems and project tracking tools.
