Job Summary
Ensure the smooth daily operation of the restaurant by delivering excellent customer service and maintaining a clean, safe, and welcoming dining environment.
Responsibilities
- Manage daily restaurant operations to maintain efficient service flow and customer satisfaction
- Collect and analyze customer feedback during service to improve dining experience
- Monitor and maintain the setup, cleanliness, and safety of dining areas to meet company standards
- Perform tasks including ordering, serving, clearing, and setting tables to support smooth service
- Promote sales by communicating current promotions and menu items effectively to customers
- Resolve customer complaints promptly to ensure positive dining experiences
- Handle cashiering duties accurately and efficiently
- Upsell promotions to increase revenue and enhance customer value
- Motivate and foster a positive team spirit among restaurant staff to improve teamwork and service quality
- Enforce service standards and maintain discipline and grooming among service staff
- Follow company standard operating procedures consistently
- Act as Manager on Duty in the absence of Managers, overseeing operations and staff
