Supervisor

Job Description:

. Interacts positively and professionally with guests, colleagues and other departments as appropriate and required

. Recommends and suggests specialties to guest, up sells whenever possible

. Responsible for all ordering, inventory, stationary and stocks for daily use in outlet

. Inspects table and glassware for cleanliness and damages

. Inspects service stations for cleanliness, functioning of equipment and sufficient supplies

. Presents bill upon request and processes payment

. Train staff in the outlet as and when necessary

. Ensure that service team adheres and comply to company's policies and procedures

. Ensure product knowledge is accurately delivered to staff

. Handle customer complaints and feedback

. Ensuring that the handover, closing and opening procedures are completed in each shift

. Ensure the cleanliness of the outlet is maintained throughout

. To maintain a sound knowledge of the menu and presentation standards for food and drinks

. Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

. Interest in wine & service
. Prior experience in Food & Beverage is required
. Proactive and guest focused
. Time and task management skills
. Upselling skills
. Attention to detail and able to lead a team
. Able to settle any guest transaction via Food & Beverage Operational System (POS)
. Ability to work flexible shifts and schedules as per manager's request, including weekends, holidays and overtime.