Job Summary
Supervise and lead service staff to deliver efficient, high-quality service. Manage daily operations, resolve customer issues, and coordinate with management to enhance service performance and operational effectiveness.
Responsibilities
- Supervise daily operations to ensure smooth and efficient service delivery
- Lead, guide, and monitor service staff performance and productivity to meet service goals
- Assign tasks and schedules, ensuring timely completion of work by team members
- Maintain service quality standards to achieve high customer satisfaction
- Handle customer enquiries and complaints, resolving issues promptly and effectively
- Ensure compliance with company policies, safety regulations, and operational procedures
- Monitor inventory, equipment, and materials to support uninterrupted service operations
- Prepare daily and weekly reports detailing performance metrics, issues, and improvement actions
- Coordinate with management and other departments to secure operational support and resources
- Identify operational inefficiencies and implement process improvements to enhance service delivery
- Enforce cleanliness, discipline, and professionalism within the team to maintain a positive work environment
