Job Title: Supervisor (Service Operations)
Job Summary
The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.
Key Responsibilities
1. Operations Management
- Supervise daily operations to ensure services are delivered efficiently and on schedule
- Monitor workflow, staff allocation, and service quality
- Resolve operational issues promptly to minimize disruption
2. Staff Supervision & Training
- Lead, guide, and motivate frontline staff
- Conduct on-the-job training for new and existing employees
- Prepare duty rosters and manage attendance
- Ensure staff comply with company policies and procedures
3. Customer Service
- Handle customer inquiries, feedback, and complaints professionally
- Ensure a high level of customer satisfaction and service standards
- Build and maintain positive customer relationships
4. Quality Control
- Ensure service quality meets company standards and client expectations
- Conduct regular checks and inspections
- Implement improvements where necessary
5. Sales & Performance (if applicable)
- Monitor team performance against KPIs or sales targets
- Upsell services or products where appropriate
- Prepare performance reports for management
6. Compliance & Safety
- Ensure adherence to workplace safety, hygiene, and regulatory requirements
- Maintain proper documentation and reporting
- Enforce discipline and safe work practices
7. Administrative Duties
- Prepare daily/weekly reports
- Manage inventory, supplies, or equipment (if applicable)
- Coordinate with management on staffing and operational needs
