Job Description
We are looking for a responsible and experienced Supervisor to manage the daily operations of our wellness and foot reflexology centre
Key Responsibilities:
- Oversee daily shop operations and staff scheduling
- Supervise massage therapists and front-desk staff to ensure excellent customer service
- Manage cash handling, daily sales reports, and stock levels
- Handle customer feedback and resolve complaints promptly
- Conduct staff training and maintain service quality standards
- Assist management in improving operational efficiency and customer satisfaction
Requirements
- Minimum 3 years of supervisory experience in massage, spa, or wellness industry
- Good communication and interpersonal skills (English/Chinese preferred)
- Strong sense of responsibility, initiative, and leadership
- Able to work independently and handle operational challenges
- Neat appearance and customer-oriented personality
- Annual leave & medical leave according to MOM regulations
- Performance bonus & festive allowance
- Opportunities for promotion to Branch Manager
