Job Summary
You will oversee daily restaurant operations to deliver efficient service, uphold quality and hygiene standards, manage staff, and ensure customer satisfaction in a dynamic F&B environment.
Responsibilities
- Supervise daily restaurant operations to ensure efficient service delivery and high-quality guest experiences
- Monitor and maintain food quality, cleanliness, and hygiene standards to comply with safety regulations
- Manage customer feedback and implement service recovery actions to improve guest satisfaction
- Oversee opening and closing procedures to guarantee operational readiness and security of premises
- Manage inventory levels and coordinate with suppliers to maintain consistent stock availability
- Conduct staff briefings and support training initiatives to enhance team skills and performance
- Ensure compliance with food safety and workplace safety standards to maintain a safe working environment
- Collaborate with kitchen and service teams to coordinate smooth and efficient restaurant operations
Required competencies and certifications
- Minimum 2 years of experience in the F&B or hospitality industry
- Proficient command of English to communicate effectively with staff and customers
- Ability to work in a fast-paced environment, including shifts, weekends, and public holidays
Preferred competencies and qualifications
- Prior supervisory experience in a restaurant or hospitality setting
- Strong leadership skills to guide and motivate teams
- Effective communication skills to manage staff and customer interactions
- Customer service-oriented attitude with a pleasant personality
