Responsibilities
- Supervise daily service operations to maintain smooth workflow and operational efficiency
- Lead, motivate, and support team members to achieve and exceed performance targets
- Monitor staff attendance, scheduling, and productivity to optimize workforce management
- Resolve customer complaints professionally to ensure excellent customer service and satisfaction
- Train new employees and provide ongoing coaching to enhance team skills and performance
- Maintain service quality standards and enforce company policies consistently
- Coordinate with management to align team activities with operational goals and business objectives
- Prepare and analyze daily, weekly, and monthly performance reports to track progress and identify improvement areas
- Monitor inventory levels, equipment condition, and workplace cleanliness to support operational readiness
- Ensure compliance with health, safety, and company regulations to maintain a safe working environment
Requiredcompetencies and certifications
- Diploma in any field
- Minimum 2 years of supervisory experience in the service industry
Preferredcompetencies and qualifications
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- Customer-focused with a positive attitude
- Ability to work under pressure and manage multiple tasks
- Proficient in Microsoft Office and basic computer applications
- Willingness to work flexible hours, including weekends and public holidays if required
- Good organizational and time management skills
