SUPERVISOR

Job Description - Service Supervisor

(Supervisor)

Job Responsibilities /

• Supervise daily front-of-house operations to ensure smooth service flow
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• Lead, guide and supervise service staff in daily duties
  

• Assign work duties and manage staff duty rosters
  

• Ensure service quality and customer satisfaction standards are met
  

• Handle customer feedback and complaints in a professional manner
  

• Ensure staff comply with food hygiene, safety and workplace regulations
  

• Coordinate with kitchen and management team for daily operations
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• Report operational issues and staff performance to management
  

Job Requirements /

• Minimum 1-2 years of experience in food & beverage service or supervisory role
  1-2

• Basic leadership and communication skills
  

• Able to work in a fast-paced environment and handle work pressure
  

• Willing to work shifts, weekends and public holidays
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• Responsible, reliable and able to work well in a team
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• Basic knowledge of food hygiene and service standards is preferred