Supervisor, Bus Ops

Duties and Responsibilities

Operations

• Manage daily operations of bus interchanges and terminals with the assistance of Operations Officers to ensure all bus services are deployed as per schedule.
• Work closely with Bus Operations Control Centre (BOCC) to fulfil regulator's Bus Service Reliability Framework (BSRF) requirements and perform investigations on bus services that do not meet the requirements
• Support rail operation with bridging buses in the event of rail service disruption.
• Conduct new Bus Captains orientation with assistance of Master Bus Captain and Bus Captain mentors.
• Perform all road diversions, road works, shifting of bus stops, timecard changes briefing with assistance from Master Bus Captain and workforce.
• Conduct runtime reviews and fare evasion audits with assistance from Master Bus Captain and workforce.
• Conduct Bus Stop surveys when required.

Facilities & Maintenance

• Ensure first parade tasks are conducted daily for system functional readiness and timely reporting of findings.
• Liaise with facilities team to ensure bus interchanges and terminals are maintained according to regulatory requirements.
• Manage bus interchanges and terminals cleaning and security vendors.

Safety

• Conduct service routes risk assessment and safety briefing to the Bus Captains.
• Manage site coordination for major accidents and conduct preliminary investigation for all road / workplace accidents and security incidents
• Conduct safety inspection of bus interchange at least twice a month.
• Conduct safety engagement and administer safety programme planned

Service Excellence

• Perform customer service duty at Passenger Service Office (PSO).
• Handle Integrated Feedback System (IFS) complaints and compliments.

• Diploma in any field
• Relevant experience in a similar environment, preferably in transportation industry

• Problem-solving and analytical skills to interpret operations performance
• Possess computing skills such as Microsoft Office.
• Able to communicate effectively with people from different age groups.
• Possess good leadership skills
• Possess a strong sense of mission