Responsibilities:
- Supervise and support the daily restaurant operations, ensuring smooth and efficient service
- Motivate front-of-house staff to deliver outstanding customer service
- Ensure smooth day-to-day restaurant operations
- Ensure high standards of customer service are consistently met
- Handle customer complaints or concerns and resolve issues in a professional and timely manner
- Perform daily operation tasks, documenting procedures and creating guidelines
- Ensure proper maintenance and cleanliness of equipment and restaurant
- Conduct opening and closing procedures, including cash handling and shift reports
- Report daily operational or staffing issues to management
- Any other ad-hoc duties as assigned by the Superior from time to time
Requirements:
- Proven experience as a Supervisor or in a similar F&B leadership role
- Strong knowledge of restaurant operations and service standards
- Excellent customer service and communication skills
- Service oriented and passionate working in F&B industry
- Problem-solving and conflict-resolution abilities
- Able to work on weekends and public holidays
- Ability to work in a fast-paced environment
- Physical stamina to stand and walk for extended periods
- PC literate, well-organized, and self-motivated
Whatsapp 91834574 for more information
