Supervisor / Assistant Store Manager

Key Responsibilities

• Lead and inspire the boutique team to achieve sales targets, KPIs, and overall productivity goals
• Oversee clienteling excellence including CRM management, client prospecting, follow-ups, and service recovery
• Support daily boutique operations such as stock management, receiving, quality checks, inventory accuracy, and compliance
• Manage manpower planning, daily floor supervision, and onboarding/training of new joiners
• Monitor product assortment, review stock levels, and support watch & jewelry sales opportunities, including high-ticket creations
• Conduct daily briefings, monthly meetings, and assist with reporting for commercial, retail & marketing teams

Job Requirements

• Minimum 4-5 years of luxury retail experience with at least 2-3 years in a supervisory role (watches or jewelry experience preferred)
• Strong leadership and coaching abilities with a proven track record in sales and client engagement
• Excellent communication, planning, and problem-solving skills with a strong attention to detail