supervisor

Job Description

We are looking for an energetic and responsible

Coffeeshop Supervisor

to oversee the daily operations of our busy coffee shop/food court branch. In this role, you will be the key anchor managing frontline staff, maintaining stringent food safety protocols, and ensuring a welcoming environment for our patrons.

The ideal candidate is hands-on, thrives in a fast-paced retail F&B environment, and possesses strong team-leadership qualities.

Key Responsibilities

• Daily Operations Management: Oversee the smooth running of the drink stall, frontline cashiers, and coordination with various food stall tenants.
• Staff Supervision & Scheduling: Plan staff rosters, manage shift allocations, and train frontline service crew or beverage assistants on customer service excellence.
• Cash & POS Management: Handle opening and closing cash counts, manage daily Point-of-Sale (POS) settlements, and secure daily revenue drops.
• Inventory Control: Monitor and order raw materials, beverages, and stall supplies to prevent stockouts while strictly controlling food and item wastage.
• Hygiene & Compliance: Enforce Singapore Food Agency (SFA) hygiene standards, ensure general cleanliness of the common dining areas, and prepare the site for routine audits.
• Customer Relations: Handle customer feedback promptly and maintain excellent service standards to drive repeat business.

Requirements

• Experience: Minimum 1 to 2 years of supervisory or team-lead experience in a coffeeshop, food court, hawker centre, or fast-paced F&B outlet.
• Certification: Food Safety Course Level 1 (formerly Food Hygiene Course) is mandatory. Food Safety Course Level 3 (Supervisory) is a strong advantage.
• Languages: Ability to communicate effectively with a diverse team of stall holders, staff, and customers.
• Availability: Willingness to work on rotating shifts, weekends, and public holidays (standard F&B operational hours).
• Physical Traits: Hands-on attitude with the ability to stand for long periods and support operational tasks during peak hours.