Subject Matter Expert

Hiring Company: R Systems

Singapore

12-Month Contract (Extendable)

Client: Leading Insurance Organization

About the Role

We are seeking an experienced Subject Matter Expert (Business Processes & Systems) to support business transformation, process improvement, and system enhancement initiatives within a leading insurance organization in Singapore.

The successful candidate will work closely with Operations, Business, Product, and Technology teams to drive operational efficiency, enhance customer experience, support new product implementation, and ensure successful delivery of business and system changes.

This role is ideal for candidates with experience in Insurance Operations, Business Analysis, Process Transformation, System Enhancements, and User Acceptance Testing (UAT).

About R Systems

R Systems is a leading global technology and digital transformation company delivering technology solutions, product engineering, and business process services to clients across Insurance, Banking, Telecommunications, Healthcare, and Technology sectors. With a strong global presence and decades of industry expertise, R Systems partners with organizations to accelerate digital transformation, optimize operations, and deliver innovative business solutions.

Minimum 5 years of experience within the Life Insurance industry

Hands-on experience in at least one of the following Life Insurance functions:

• New Business
• Policy Administration / Policy Servicing
• Underwriting
• Life Claims
• Operations Transformation

Experience working as a Subject Matter Expert (SME), Business Analyst, Business Excellence Analyst, Process Analyst, or Transformation Analyst within a Life Insurance environment

Strong understanding of Life Insurance products, policy lifecycle, business processes, and operational workflows

Proven experience in Requirement Gathering, Business Analysis, and Stakeholder Management

Hands-on experience in System Enhancements, Change Requests, Digital Transformation, or Process Improvement initiatives

Strong experience in User Acceptance Testing (UAT) including:

• Test Scenario Creation
• Test Planning
• Test Execution
• Defect Tracking
• Business Sign-off

Experience performing Impact Analysis for business process changes, system enhancements, and new product launches

Experience working closely with Business Users, Operations Teams, IT Teams, Developers, and Vendors

Strong understanding of regulatory, compliance, audit, and risk control requirements within the Life Insurance industry

Excellent communication, documentation, and stakeholder management skills

Highly Preferred

Experience with Life Insurance core systems / Policy Administration Systems (PAS)

Experience supporting New Product Launches within Life Insurance

Experience in customer journey mapping, process mapping, and workflow design

Agile / Scrum project delivery experience

Experience from Life Insurance companies such

Preferred Skills

Customer Journey Mapping

Process Mapping

Agile / Scrum methodology

JIRA / Confluence

Production Support and Issue Resolution

Audit, Compliance, and Regulatory Support

Insurance Core Systems / Policy Administration Systems exposure

Key Responsibilities

• Drive business transformation, change management, and process improvement initiatives

• Gather, analyse, and document business requirements from stakeholders

• Identify process and system gaps and recommend enhancement opportunities

• Design and map end-to-end customer journeys and business processes

• Collaborate with Business Analysts, Developers, Product Owners, and Operations teams

• Support new product implementation and system enhancement initiatives

• Conduct impact assessments for business and system changes

• Prepare and execute User Acceptance Testing (UAT), including test scenarios, defect management, validation, and sign-off support

• Support production issue investigations and coordinate with IT teams on solutions

• Prepare operational documentation, process guides, and training materials

• Ensure compliance with audit, risk, and regulatory requirements

• Support Agile project delivery and continuous improvement initiatives

Ideal Candidate Profile

We are particularly interested in candidates currently working as:

• Subject Matter Expert (SME)

• Business Analyst

• Senior Business Analyst

• Operations Analyst

• Process Analyst

• Business Excellence Analyst

• Transformation Analyst

• Project Executive

within Life Insurance, Health Insurance, or Financial Services environments.

Top Skills

Business Analysis | Requirement Gathering | UAT | User Acceptance Testing | Stakeholder Management | Process Improvement | System Enhancement | Change Management | Agile | JIRA | Insurance Operations | Policy Administration | New Business | Underwriting | Claims | Customer Journey Mapping | Business Transformation

Location

Singapore

Contract

12-Month Contract with strong possibility of extension based on project requirements and performance.

Interested candidates are invited to apply with their updated resume, current salary, expected salary, and notice period.