We are looking for a proactive and service-oriented Students'Admission & Services Manager to oversee the student admission process and deliver excellent student support throughout the student journey. The role ensures smooth admissions, high-quality student services, and compliance with company policies and regulatory requirements.
Key Responsibilities:
- Manage the end-to-end student admission and enrolment process.
- Provide accurate course information and admission advice to prospective students.
- Review admission documents and ensure all records are complete and compliant.
- Lead and supervise the Student Admission & Services team.
- Coordinate student onboarding, orientation, and administrative support.
- Handle student enquiries, requests, feedback, and complaints professionally.
- Maintain accurate student records and prepare admission reports.
- Liaise with internal departments to ensure a smooth student experience.
- Ensure compliance with EduTrust, SWDA, and relevant regulatory requirements.
- Identify opportunities to improve admission processes and student services.
Requirements:
- Diploma or Bachelor's Degree in Business, Education, Administration, or a related discipline.
- Minimum 3-5 years of experience in student admissions, student services, or customer service, with at least 1 year in a supervisory role.
- Experience in the private education industry is an advantage.
- Good communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Proficient in Microsoft Office and student management systems.
- Able to work independently and manage multiple priorities.
