Position Summary
As a Student Services Executive, you will ensure that learners have a smooth, positive, and productive experience from enrolment through to course completion. You will act as a bridge between students, trainers, marketing, and operations, ensuring that administrative, logistic, and support functions are delivered efficiently and professionally.
Key Responsibilities
- Liaise with students, trainers, departments, and external organisations to coordinate training programmes.
- Handle enquiries via telephone, email, walk-ins, and CRM systems regarding course details, scheduling, payments, withdrawals/rescheduling, and complaints.
- Assist with class facilitation logistics: prepare course materials, schedule trainers, monitor attendance, issue certificates, and maintain evaluation and feedback data.
- Manage administrative duties: record-keeping, filing, document control, tracking trainer hours & monthly calendars, support with compliance to internal SOPs.
- Support student services such as laptop/workstation setup, resource issuance, system account setups, and managing learner support requests.
- Coordinate facility logistics: classroom readiness, equipment checks, food or resource distribution, and ensuring smooth centre operations.
- Collaborate with marketing / social media teams: contribute to content related to student experience, assist in photos/videos, support with events or promotion of classes.
- Contribute to continuous improvements: propose operational enhancements, help maintain compliance, support quality assurance and feedback-related processes.
Requirements / Skills & Competencies
- Minimum qualification: O Level (or equivalent).
- At least 1 year of relevant experience in administrative, customer service, or support roles, preferably in a training, education, or service organisation.
- Strong communication skills (written and verbal) and good interpersonal skills - able to engage with learners, trainers, and staff professionally.
- Good organisational and coordination skills ability to multi-task, follow through, and handle detail-oriented administrative work.
- Proficiency in Microsoft Office and/or CRM tools.
- Ability to work independently and in teams. Adaptable to changes (e.g., schedule) and able to work weekend or rostered shifts where needed.
Work Schedule
- 5 days per week (Include weekend shifts / classes)
