Student Services Coordinator

Student Services Coordinator

Location: Singapore

Department: Student Services / Operations

Employment Type: Full-Time (45 hours per week, including evenings & weekends as required)

About The Role

This is a dynamic, student-facing role combining student services, compliance, and activities coordination. You will play a key role in ensuring a seamless student journey—from arrival and immigration compliance to delivering an engaging and memorable activities programme.

Are you creative, organised and driven with an eye for attention to detail Do you want to gain more experience working in activities and events Do you thrive in an internationally dynamic and fun environment If you tick all the above, this might be the job for you! Elevate your career by taking on a pivotal role as the Activity Coordinator at EF Singapore International Language Campus.

We're looking for an approachable, organised and detail-orientated person to take on the role of Activities Coordinator for EF Singapore. This is the perfect opportunity for somebody looking to gain more experience in the events and customer service industry. Working in this truly international environment will be a great experience!

Careers at EF | Open the world with us

EF Education First's mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the Asia Pacific region, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Key Responsibilities Student Services & Compliance

• Ensure compliance with student immigration policies
• Manage student pass processes and documentation
• Maintain accurate student records and attendance tracking
• Prepare documentation for student intakes
• Liaise with EF sales offices globally
• Ensure student files are complete
• Support medical check-ups and pass collections
• Compile reports and maintain SOPs

Reception & Customer Experience

• Provide front-line customer service at reception
• Support student queries and create a welcoming environment
• Handle concerns professionally
• Contribute to overall student satisfaction

Activities & Events Coordination

• Plan and deliver activities and excursions
• Manage schedules and logistics
• Coordinate suppliers and transport
• Promote events
• Support Activity Leaders
• Enhance programme based on feedback

Requirements

• Diploma or Bachelor's degree preferred
• Customer-facing experience
• Strong organisation and attention to detail
• Excellent communication skills
• Flexible and able to work evenings/weekends
• Ability to handle pressure professionally

What Success Looks Like

• High student satisfaction
• Smooth onboarding processes
• Strong activities participation
• Positive feedback and collaboration

Why you will love working with EF Singapore

• Continuous professional development for all staff
• CPD sessions on management skills for all EF managers
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition
• Work in a truly international environment
• Global career opportunities
• Regular social events

What do our staff say

For me it's the team! I love working with great people! – Priya (Student Services)

Being in such an international environment, means every day is fun and different. – Andy (School Director)

It is an incredible experience to work at EF. To be part of the vibrant international community and helping students from all over the world achieve their language goals is absolutely rewarding. Proud to be part of EF! – Sree (Director of Studies)