Serve as one of the key contact points for students on general school matters, student support needs, and welfare-related concerns.
Provide timely support to students facing academic, attendance, personal, adjustment, or disciplinary issues.
Coordinate counselling referrals, parent engagement, and follow-up support where required.
Maintain proper records of student support cases, intervention actions, counselling notes, and follow-up outcomes.
Support student orientation, onboarding, and briefings to ensure students understand school rules, attendance requirements, communication channels, and available support services.
2. Attendance Monitoring and Intervention
Monitor student attendance records regularly and identify students with poor attendance, repeated lateness, or unauthorised absence.
Coordinate attendance follow-up with students, parents/legal guardians, and relevant staff.
Issue attendance reminders, advisory emails, warning letters, and intervention records in accordance with school policies.
Support escalation of serious or repeated attendance issues to the relevant HOD, Principal, Management, or Disciplinary Panel where required.
Ensure attendance-related records are properly maintained for internal tracking, regulatory compliance, and audit purposes.
3. Student Conduct and Discipline
Assist in managing student conduct matters in accordance with the school's Student Code of Conduct and disciplinary procedures.
Coordinate with Academic Department and Management on disciplinary cases, including warnings, probation, suspension, or termination recommendations where applicable.
Promote positive student behaviour, responsibility, and respect within the school community.
Coordinate student activities, workshops, briefings, learning journeys, community involvement opportunities, and student events.
5. Student Records and Documentation
Maintain accurate and updated student records, including student particulars, attendance, leave applications, parent communication, support records, and disciplinary records.
Ensure proper filing and retrieval of documents in accordance with the school's document control and data protection requirements.
Support preparation of student-related reports, statistics, evidence files, and audit documentation.
Ensure confidentiality of student information and compliance with the Personal Data Protection Act where applicable.
6. Leave Application and Student Requests
Process student leave applications, medical certificates, and supporting documents in line with school policies.
Verify that submitted documents are complete, valid, and properly recorded.
Communicate leave outcomes and attendance implications to students and parents where required.
Assist students with general requests, letters, forms, and administrative support.
7. Communication with Parents and Stakeholders
Communicate professionally with parents/legal guardians regarding attendance, behaviour, welfare, academic-related concerns, and student support matters.
Provide timely updates while ensuring communication remains accurate, documented, and aligned with school policy.
Work with education agents, where applicable, on student support or parent communication matters, while maintaining confidentiality and professionalism.
8. Compliance and Audit Support
Support compliance with school policies, EduTrust requirements, ICA-related attendance requirements, and other applicable regulatory expectations.
Assist in preparing evidence for internal reviews, management reviews, EduTrust audits, and regulatory submissions where required.
Ensure student services processes are properly documented, implemented, monitored, and reviewed.
Participate in internal reviews and contribute to corrective actions or process improvements.
9. Team Supervision and Operational Support
Assist the HOD in supervising Student Services staff and ensuring daily operational tasks are completed.
Provide guidance to junior staff on student support procedures, documentation standards, and communication practices.
Support cross-department coordination with Academic, Admissions, Finance, Compliance, and Management.
Assist in improving student services workflows, forms, trackers, and reporting templates
Requirements:
Diploma or Degree in a relevant field.
Minimum 3 years of relevant experience in education, student services, school administration, or customer service.
Strong communication, follow-up, and administrative skills.
Able to handle students and parents professionally.
Experience in a PEI or international school environment will be an advantage.
