Profile:
- The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.
- Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications.
- Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
Responsibilities & Activities:
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and
systems
- Manage end to end all calls logged, providing regular updates to customers on
call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to account Policies & Procedures
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright and trademark legislation
- Accomplish other duties as required
- Adhere to all DXC Policies & Procedures – Including Security
