Strategy and Operations Lead, Business Operations, Google Customer Solutions - Singapore

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

GCS (Google Customer Solutions) works with millions of businesses and agencies, from emerging entrepreneurs to large organizations. Within GCS, the Revenue Strategy and Operations (RSO) team provides critical business insights, aligns cross-functional goals, and drives strategic partnerships forward. Specifically, the APAC RSO team shapes the future of GCS in our region. We partner closely with Sales leadership to define and execute key priorities, driving sustainable revenue growth and delivering tangible value to both our Sales teams and customers.

As a Strategy and Operations Lead for the Business Operations team, you will serve as a key strategic partner for the GCS APAC business, leading analyses to solve high-priority challenges for the leadership team.

In this role, you will focus on strategic planning, program management, and execution for core APAC initiatives, to provide the operational excellence and data-backed insights necessary to shape regional business strategy. You will collaborate closely with Strategy Leads and Managers to synthesize insights that refine regional strategy, evaluate the impact of various initiatives, and present key findings during executive-level business reviews. Success in this position requires a combination of excellent investigative skills and sharp business intuition to transform complex business metrics into actionable recommendations for a broad audience of cross-functional stakeholders.

Qualifications

Job responsibilities

• Identify high-impact strategic opportunities via analytical deep-dives and robust business cases define actionable roadmaps and orchestrate end-to-end implementation across regional teams and markets.
• Partner directly with regional Sales leadership to advocate and drive business priorities across GCS APAC, translate high-level goal into localized strategic execution.
• Drive the end-to-end quarterly channel management and escalation process, standardize governance frameworks to ensure leadership decisions are executed flawlessly across all cross-functional teams.
• Cultivate strategic partnerships across Sales, Go-To-Market (GTM), and Global teams to navigate complex trade-offs, align various leadership perspectives, and influence cross-functional partners toward unified business goals.
• Lead high-stakes interventions to resolve operational roadblocks, recalibrate strategies in real-time based on shifting market conditions to ensure successful project delivery.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.

Preferred qualifications

• MBA degree or equivalent practical experience.
• Experience with advanced Google Sheets (modeling, pivot tables, and complex formulas) with foundational knowledge of SQL for data extraction and exploration.
• Knowledge of business, with the ability to identify core business drivers and translate complex data into actionable strategic recommendations.
• Ability to partner with and influence executive leaders, navigating organizational complexity to align various teams around shared regional goals.
• Ability to manage the full project lifecycle, transitioning from high-level strategic design to granular execution.
• Excellent organizational skills with the ability to coordinate across regional and global teams to drive unified business outcomes.