About Aleph
Aleph was founded by engineers who lived a problem firsthand: solving operational issues in asset-intensive industries required deep domain expertise that was scarce, impossible to scale, and locked inside the heads of a handful of experienced people. There was no product that captured this knowledge and made it available on demand. So we built one. Aleph is an AI agent platform trained on the physics, chemistry, and operational knowledge specific to each industry we serve, giving engineers and operators across chemicals, pharmaceuticals, utilities, aviation, and logistics the capability to troubleshoot faster, optimise continuously, and make better decisions without being limited by the availability of human expertise.
We are in the Pre-Series A stage, Singapore-based, and at an early but decisive commercial stage, with customers across Asia, the Middle East, and Europe. We are scaling toward Series A and building toward a future where every engineer and operator in asset-intensive industry has an AI agent trained to their domain. This is a large, largely untouched problem. The companies that solve it will define a category. We intend to be one of them.
About the role
This is a high-ownership, high-exposure role sitting directly under the CEO. You will be the operational and commercial spine of the company, working across three interconnected areas: commercial operations and partnerships, customer engagement and project management, and internal business operations.
On the commercial side, you will sit in customer and partner meetings alongside the CEO, lead partnership development independently, help shape pricing and growth strategy, and own the operational infrastructure that keeps the commercial engine running. On the customer side, you will project manage live engagements, coordinate between our engineering and sales teams, and be the person who keeps delivery on track and customers confident. On the internal side, you will own financial and operational reporting, investor updates, billing and contracts, and the day to day operational administration that keeps the company compliant and moving forward.
You have done most of this before. You are not here to learn the basics. You are here to own these functions, build them properly, and grow into a Head of Operations or COO-track role as Aleph scales through Series A and beyond.
Roles and responsibilities
1. Commercial Operations, Partnerships and Growth
- Join the CEO in enterprise and C-suite client meetings, partner discussions, and commercial negotiations as an active contributor
- Proactively identify, develop, and structure both technology and channel partnerships, operating mostly independently with CEO support when needed
- Own the full partnership lifecycle: from initial outreach and relationship building through to agreement structuring, onboarding, and ongoing management
- Support the development and execution of pricing architecture and commercial models across Aleph's customer segments
- Help build and execute growth strategy alongside the CEO: identifying new market opportunities, supporting expansion into new geographies and verticals, and tracking commercial progress against targets
- Own CRM hygiene and pipeline reporting infrastructure in HubSpot; produce weekly commercial dashboards for the CEO
- Build and maintain sales process documentation, proposal templates, and commercial playbooks as the pipeline scales
2. Customer Engagement and Project Management
- Project manage all active customer engagements end to end: timelines, milestones, deliverables, and accountability across internal and external stakeholders
- Be the coordination layer between the engineering team and customers on implementation, deployment, and technical delivery matters
- Proactively identify risks, blockers, and gaps in active projects and coordinate solutions before they escalate to the CEO or CTO
- Manage customer escalations on delivery and implementation issues; problem-solve with the team and communicate resolution clearly to the customer
- Maintain full visibility across all active customer engagements and provide the CEO with a clear picture of project health at all times
- Build and refine customer engagement processes and templates as Aleph's customer base grows
3. Business Operations and Reporting
- Track and maintain financial and commercial metrics: burn rate, runway, pipeline performance, and growth indicators; flag issues before they become problems
- Prepare regular investor and stakeholder updates, board materials, and reporting packages for the CEO
- Support Series A preparation including data room maintenance, financial schedules, and due diligence coordination
- Own billing operations end to end: invoicing, billing cycles, payment tracking, and follow-ups with customers and vendors
- Own contract execution and commercial documentation management: customer agreements, vendor contracts, NDAs, and renewals
- Own the wider operational administration of the company: day-to-day processes, internal systems, and operational workflows that keep Aleph running efficiently
- Lead the hiring process as the team grows: identifying needs, sourcing candidates, coordinating interviews, and onboarding new team members
- Handle ad hoc legal, compliance, and HR matters as they arise: employment contracts and regulatory compliance
- Identify operational gaps and propose solutions proactively without waiting to be asked
Who are we looking for
We are looking for someone who has been in the trenches of a high-growth B2B or enterprise environment, understands what good commercial and operational execution looks like, and is ready to own it. You have worked across commercial, operational, and customer-facing functions. You know how to manage senior stakeholders, drive partnerships forward, and keep complex projects on track simultaneously. You do not need a playbook because you will be the one writing the playbook. You are joining at a moment when Aleph has proven the product works and is now scaling aggressively. The person who takes this role will have a direct and visible impact on whether we hit our Series A milestones and what kind of company we build in the process.
Qualifications required:
- 4 to 5 years of working experience in a B2B or enterprise technology environment, with direct ownership or near-ownership of commercial operations, client or stakeholder management, and cross-functional project delivery
- Direct experience working closely with founders or senior leadership at a startup, with a track record of driving outcomes independently, not just supporting them
- Demonstrated ability to develop and manage partnerships: you have identified opportunities, built relationships, and structured agreements, not just coordinated existing ones
- Strong financial literacy: you can track metrics, build basic models, interpret financial performance, and communicate it clearly to investors or leadership
- Strong project management discipline: you set timelines, align stakeholders, track progress, and close things out without being chased
- Experience supporting pricing strategy, commercial modelling, or go-to-market planning
- Experience preparing investor materials, board decks, or stakeholder reporting packages
- Strong communication skills across all levels: engineers, customers, C-suite, and investors
- High ownership mentality and comfort with ambiguity: you identify what needs to be done and do it
Or Alternatively
- 2 to 3 years in implementation or strategy consulting at a reputable firm, followed by at least 1 to 2 years in a B2B tech startup in a commercial, operations, or customer-facing role where you owned outcomes, not just supported them
Strong Plus
- Background in or exposure to asset-intensive industries including chemicals, pharmaceuticals, utilities, aviation, or logistics
- Familiarity with HubSpot or comparable CRM platforms
- Prior exposure to Singapore corporate compliance, employment law, or government grant applications
Who This Role Is Not For
- Someone who needs a clearly defined scope and a manager to tell them what to do each day
- Someone who has never had to build or fix something from scratch
- Someone who wants to stay in their lane: this role requires you to move fluidly between commercial, operational, and customer-facing work in the same week
What We Offer
- Direct access to and mentorship from the founding team across commercial strategy, operations, and fundraising
- Meaningful equity with a standard vesting schedule, reflecting genuine skin in the game as we build toward Series A and beyond
- A front-row seat to scaling a category-defining industrial AI company, with large enterprises as customers already on board
- Exposure to the full scope of how a high-growth B2B SaaS startup operates: enterprise customers, investors, product, finance, legal, and people
- A clear growth path into a Head of Operations or Director of Operations-track role as Aleph scales through Series A and beyond
