Strategic Account Manager

The Strategic Account Manager will be responsible for managing and growing MHC's portfolio of key direct corporate clients, ensuring strong client engagement, high retention, and expansion of MHC's full suite of healthcare services.

In addition, this role will support the acquisition and closing of new top-tier corporate accounts, working closely with the Corporate Solutions team to drive revenue growth.

This role focuses on deep account ownership, commercial performance, and consistent delivery across all client touchpoints.

The role sits within the Corporate Solutions team and reports to the Head of Corporate Solutions.

Key Responsibilities

Key Account Management & Client Engagement

• Serve as the primary relationship manager for assigned top-tier direct corporate clients
• Build strong, trusted relationships with CEOs, HR leaders and key stakeholders
• Lead regular client engagements, including business reviews and performance discussions
• Ensure clients are well-supported across all MHC services and touchpoints

Retention & Account Growth

• Drive high retention rates across assigned accounts
• Identify and execute upsell opportunities across MHC's full suite of services, including:
• Health screening programmes
• Telemedicine services
• Specialist referral and care pathways
• Support contract renewals and ensure long-term account value growth

New Business & Account Acquisition

• Support the closing of new top-tier corporate accounts
• Participate in client pitches, presentations, and commercial discussions
• Work with the Corporate Solutions team on proposals and tenders where required
• Contribute to building a strong pipeline of high-value corporate clients

Commercial & Portfolio Management

• Own the performance of assigned accounts, including revenue, utilisation, and engagement metrics
• Monitor account health and proactively address risks or service gaps
• Work closely with internal teams to ensure delivery meets client expectations

Cross-Functional Coordination

• Coordinate with operations, telemedicine, network, and customer service teams to ensure seamless service delivery
• Support and co-ordinate client issue resolution where required
• Ensure timely follow-up on client requests and service matters

Channel & Partnership Support

• Support the management of selected channel and ecosystem partnerships where required
• Assist in coordination of partner-led accounts and programmes
• Contribute to strengthening MHC's broader partner ecosystem

Required Competencies

• Bachelor's degree in Business, Healthcare Management, or a related field
• 6–8 years of relevant experience in account management, corporate sales, or client servicing
• Proven experience managing corporate clients and driving account growth or new business wins
• Strong client engagement and relationship management skills
• Commercially driven, with the ability to identify and close opportunities
• Strong communication, presentation, and stakeholder management skills
• Proactive, detail-oriented, and able to manage multiple priorities