Strategic Account Growth Manager

Please
VALUE () - ACTION
(A) Achiever: Drive consistent revenue performance, exceeding targets through disciplined execution, strong pipeline management, and high closing effectiveness.

(C) Customer First: Prioritise customer business outcome (ROI, growth, risk reduction) - not just satisfaction - positioning solutions that directly impact client revenue and scalability.

(T) Team Work: Collaborates cross-functionally (support, product, marketing) to accelerate deal closure and client success, not just internal harmony.

(I) Integrity: Maintains trust through transparent commercial advice, ensuring long-term account value while closing responsibly.

(O) Ownership: Takes full accountability for pipeline, deal progression, and revenue outcome. Never blames product, pricing, or market - always focuses on what can be controlled to win the deal.

(N) Nurturing: Supporting and developing both clients and team members, Creating a positive and productive work environment and strong client relationships.

ABILITY ()

1. Strategic Thinking: Develops account growth strategy aligned with client business goals, identifying expansion, upsell, and long-term revenue opportunities.
2. Relationship Building: Builds commercially strong relationships with decision-makers, influencing stakeholders to drive faster and higher-value deal closure.
3. Negotiation Skills: Executes negotiations focused on value, not price, protecting margin while securing commitment and long-term partnership.
4. Problem-Solving: Solves client challenges with a business-first mindset, linking solutions directly to measurable outcomes (revenue, cost, efficiency).
5. Analytical Skills: Uses data (pipeline, conversion rate, deal velocity) to drive decisions, prioritise opportunities, and improve win rate.
6. Customer-Centric Approach: Understands client needs and aligns solutions to business priorities, not just technical requirements.
7. Adaptability: Ability to prioritize and address the needs and concerns of clients
8. Closing Intelligence: Understands buying signals and applies the right closing strategy:
   - Assumptive close
   - Urgency framing
   - Risk reversal
9. Execution Discipline: Maintains strict discipline in:
   - BANT qualification
   - Follow-up cadence
   - CRM hygiene
10. Resilience & Mental Toughness: Handles rejection, pressure, and competition with emotional control, maintaining performance consistency without drop in execution.
    

WORKING ATTITUDE ()

1. Revenue Ownership Mindset
   i) Owns revenue target completely - no excuses
   ii) Tracks progress daily - not end of month
   iii) Always asks: What must I do today to close more deals
   iv) If target is missed identifies controllable gap immediately and fixes it
   
2. Urgency & Speed
   i) Responds to leads, clients, follow-ups same day or faster
   ii) Pushes every deal forward - no waiting
   iii) Bias toward action - not discussion
   Goal: Slow response = lost revenue
   
3. Discipline & Consistency
   i) Executes daily non-negotiables:
   - Outreach
   - Follow-ups
   - CRM updates
   ii) Maintains execution even when:
   - No mood
   - Facing rejection
   Goal: Consistency wins deals - not motivation
   
4. Pipeline Control Mindset
   i) Maintains pipeline at minimum 3-5x target
   ii) Moves deals actively - never passive
   iii) Knows exact status of every deal at any time
   Goal: If pipeline is weak future revenue is already lost
   
5. Proactiveness
   i) Does not wait for:
   - Leads
   - Instructions
   - Opportunities
   ii) Creates opportunities via:
   - Outreach
   - Upsell
   - Referrals
   Goal: Top performers create pipeline - they don't wait for it
   
6. Learning & Improvement
   i) Reviews every lost deal and identifies the exact failure point:
   - Why we lost
   - Where the process broke
   - What should have been done differently
   ii) Systematically improves:
   - Pitch clarity (make value obvious)
   - Objection handling (remove friction early)
   - Closing strategy (drive decision faster)
   Goal: Turn every loss into higher future win rate
   
7. Accountability Under Pressure
   i) Performs consistently under:
   - Revenue target pressure
   - Month-end closing urgency
   ii) Maintains execution standard:
   - No drop in follow-up
   - No delay in deal progression
   iii) Operates with mindset:Pressure is part of the job - performance must remain constant.
   
8. Commercial Drive
   i) Always scanning account for revenue opportunities:
   - Upsell (increase value per client)
   - Cross-sell (expand product adoption)
   - Expansion (grow account size over time)
   ii) Does not wait for opportunity - creates it
   Goal: How do I maximise revenue from every account
   

Job Scope:

1. Communicate with clients to identify new sales opportunities with solutions and services that can overcome customer's pain points.
2. Commitment to execute according to company's defined policy and SOP towards achieving all the KPI and targets.
3. Collaborate with solution architect and technical support team to ensure client satisfaction.
4. Foster strong relationships with key clients to ensure long-term relationships and business retention.
5. Drive new business acquisition by executing targeted farming (existing clients) and hunting (new prospects) sales strategies, focused on expanding the adoption of our Mid-size SME GROW Digital Services.
6. Focus on high-end and strategic clients to drive new sales growth and take proactive action to ensure customer satisfaction.
7. Analyze own sales performance and weaknesses to identify improvement opportunities.
8. Identify and implement process improvements for personal effectiveness enhancement

Job Highlights

• Awards/partnership/company achievement.
• Special incentive such as 5 Stars ranking allowances, PK allowance, and so other extra incentive for over achiever.
• High pay in commission structure.
• Monthly Salary Range (SGD): S$4,000 - S$20,000 (Basic + Commission + Incentive)
• Well Established IT Solutions & Technology Company.
• Challenge Driven.
• Yearly Overseas trip for over achiever.
• Cross-functional teamwork

Job Qualification

• Excellent Communication Skills in English and Mandarin
• Problem-Solving Abilities
• Proven track record of consistently outperforming sales revenue targets
• AWS Certified Cloud Practitioner (can be obtained after joining)
• Fresh graduates to 10 years enterprise/corporate working experience
• We welcome applications from individuals holding valid PR or Employment Pass in Singapore, including candidates from the People's Republic of China and other countries.
• This role is designed for high performers who are ready to take on growth challenges and drive measurable results. If you are not motivated by ownership, accountability, and continuous growth, this role may not be suitable for you.